Description : Annuity Administrator. Company : Discovery Ltd.. Location : Sandton, Gauteng
Business Unit: Discovery Employee Benefits Function: Administration and Office Support Date: 03-May-2023Achieve more than YOU BELIEVE
Discovery Employee Benefits Annuity Administrator About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Employee Benefits
Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behavior, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
Key Purpose of the role The responsibilities of this role is to assessment, administration and payment function within the Group Risk Claims Department. Areas of responsibility may include but not limited to- Monitor team performance and activities to ensure smooth running of business processes and outputs
- Plan appropriately to ensure that business processing is not disrupted in order to achieve an efficient team
- Empower employees to take accountability for the targets agreed upon to ensure high service levels
- Managing Complaints and Escalations of clients to ensure high levels of service are adhered to
- Assist with staff development, coaching and training to optimize staff performance
- Manage projects relevant to annuities team to ensure delivery within the agreed timelines
- Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
- Accurate assessment, investigation and validation of claims in accordance with the goals, objectives, processes and standard operating procedures
- Calculating benefits payable
- Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.
- Providing effective, efficient and professional service to all our clients, both telephonically and through written correspondence.
- Taking ownership of queries and ensuring they are resolved timeously and effectively.
- Maintains, report, arrange, organize and update the filing systems and procedures
- Sending out reminder letters on due dates for all pending claims and existing claims
- Responding to queries and managing workflow
- Resilience
- Working with People
- Results Driven
- Decision making skills
- Organizational awareness
- Attention to detail
- Analytical
- Adaptable/ flexible
- Creative and innovative
- People orientated
- Team player
- Customer centric
- Dependability and Reliability
- Self-starter
- Quality Oriented
- Teamwork/Collaborative
- Integrity
- Tenacity
- Tolerance for Stress
Education and Experience
- Matric - Essential
- Decision making skills
- Time management skills
- Verbal and written communication skills
- Problem solving skills
- Advanced MS Office Excel skills (Beneficial)
- Organizational skills
- Knowledge and understanding of Employee Benefits and Claims Payments administration
- 2-3 years relevant experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITYThe Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
